Introduction

Empowering our customers is part of our ethos. Payine takes proactive steps to educate our
users about fraud prevention. Through awareness campaigns and educational materials, we
equip you with knowledge and best practices to protect yourself from scams.

We believe that informed users are better equipped to detect and avoid fraud attempts. By
educating our customers, we aim to foster a sense of confidence in using digital payments and
empower them to take control of their financial security.

About Fraud

Criminals are using increasingly sophisticated techniques to steal money. As fraudsters and
scammers get smarter, it becomes harder for customers to identify them, and the risk of being
misled increases. You, our customers, also have an important part to play in preventing fraud.
This guide outlines what to do if you suspect you’ve been targeted by fraudsters. It also
includes information on the latest scam and fraud techniques, how to protect yourself, and
details of how we protect you.

Fraud

This usually involves criminals using techniques to obtain your account or card details, then
making transactions without your knowledge.

Scams

These typically involve criminals tricking you into making a transaction you believe is legitimate
but is fraudulent. This often involves them pretending to be someone they're not.

Latest Fraud and Scam Techniques

Authorised Push Payment (APP) Fraud or Bank Transfer Scams

• Criminals trick you or use persuasion to get you to transfer money to another account. APP
  fraud has increased dramatically in recent years.

Investment Scams:

• Convincing victims to move money to fake funds or pay for fictitious investments.

Charity Scams:

• Exploiting your kindness to donate to a fake cause.

Romance Scams:

• Pretending romantic interest to manipulate you into sending money.

Impersonation Scams:

• Pretending to be from a bank, utility company, or tax authority to get you to transfer money
  urgently.

Card Fraud

Criminals use stolen debit or credit card details to steal your money.

Remote Purchase or Card Not Present (CNP) Fraud:

• Using stolen card details for online, phone, or mail purchases.

Lost and Stolen Card Fraud:

• Using a lost or stolen card to make purchases or withdraw cash.

Card ID Theft or Account Takeover (ATO) Fraud:

• Using stolen card details and personal information to open or take over a card account.

Common Types of Fraud

Remote Support or Installation of Software Fraud:

• Criminals ask you to download software, usually in the form of a mobile or desktop app,
  allowing them to see your screen or control your mouse to access your accounts.

Delivery Fee or Customs Fraud

• Scammers send texts pretending a parcel is stuck in customs or that a delivery has failed to
  obtain your personal information.

CEO Fraud

• Criminals impersonate senior business leaders to persuade businesses to transfer funds
  urgently.

How We Protect You

Payine employs a multi-faceted approach to protect its customers from fraud, leveraging
advanced technology and collaborative strategies. Here are some key measures Payine uses to
ensure the security of its users:

Advanced AI and Machine Learning: Payine utilizes sophisticated AI and machine learning
algorithms to analyze vast amounts of data in real-time. This technology helps in detecting and
predicting fraudulent patterns with high accuracy, enabling the system to flag suspicious
activities and prevent fraud before it happens.

Multi-Factor Authentication (MFA): Payine implements MFA, which requires users to provide
multiple forms of identification (e.g., password, mobile device verification, and biometric data)
before completing transactions. This layered security approach significantly reduces the risk of
unauthorized access.

Biometric Authentication: To further enhance security, Payine uses biometric authentication
methods such as fingerprint and facial recognition. These measures ensure that only the
rightful user can access their account, providing robust protection against identity theft.

How to Protect Yourself

Phishing and Smishing Awareness

• Do not click on links or download attachments from unknown sources.
• Verify the sender’s email address or phone number.
• Report suspicious emails or texts to the relevant authorities.

Identity Theft Prevention

• Shred documents containing personal information before disposing of them.
• Regularly review your credit report for any unauthorized activities.
• Use secure passwords and update them regularly.

Online Shopping Security

• Shop only on reputable websites with secure payment methods.
• Read reviews and research the seller before making a purchase.
• Avoid deals that seem too good to be true.

Investment Fraud Prevention

• Verify the legitimacy of investment offers with the Financial Conduct Authority (FCA).
• Consult with a trusted financial advisor before investing.
• Be wary of unsolicited investment offers and high-pressure sales tactics.

Regular Account Monitoring

• Frequently check your bank and credit card statements for unauthorized transactions.
• Set up account alerts to receive notifications of suspicious activities.
• Review your credit report annually for any discrepancies.

What to Do If You Suspect Fraud

Immediate Action
Contact your bank or financial institution immediately if you notice any suspicious activity.
Change your account passwords and secure your online accounts.
Notify any other relevant parties, such as credit card companies or online payment services.

Report to Authorities
Report the fraud to Action Fraud, the UK’s national fraud and cybercrime reporting centre.
Action Fraud Contact: 0300 123 2040, If you are calling from abroad, call +44 300 123 2040.
Website: https://reporting.actionfraud.police.uk/login

If you have any suspicion of crime and want to report in anonymously:
https://crimestoppers-uk.org

Contact Information
If you have any questions or need assistance, please contact us:
Phone: +44 2036 565620
Email: support@payine.com
WhatsApp: +44 7342 630972
Telegram: +44 7342 630972

Protecting yourself from fraud requires vigilance, awareness, and proactive measures. By
following the guidance in this document, you can help safeguard your financial assets and
personal information. If you have any questions or need assistance, please do not hesitate to
contact our support team.

Stay safe and secure!